Privacy Policy

General Provisions

In order to improve the quality of service and ensure the security of data storage of our users, we inform you about what data we collect and how we use it on our website videonova.ua (hereinafter referred to as the "Website"). We treat with respect the confidential information of any person who visits our website, therefore, we have prepared this Privacy Policy (hereinafter referred to as the "Policy") based on the requirements of the current legislation of Ukraine and the regulations of the European Parliament and Council.

This Policy does not apply to websites accessed through hyperlinks on our site.

Please note that we use cookies. During each visit to our website, we may collect information about the devices you use and the networks you connect to when using our services. This may include information such as: your IP address, login data, browser type and version, browser plug-in type and version, operating system and platform, information about your visits, including your route to, through, or from our site, products you viewed or searched for, download errors, duration of visits to specific pages, and more. We collect this information using various technologies, including cookies. Cookies are small pieces of data temporarily stored on the hard drive of your computer or mobile device to help you use our site more efficiently. If you consent to the processing of personal data, this allows us to use cookies each time you use our site.

List of Personal Data

The following is a list of user's personal data that may be collected, stored, and used when interacting with the website:

Your name and surname, identification number, address, telephone number, email address, or other contact information;
Information about your computer, including IP address, geographical location, browser type and version, and operating system;
Information about your visits and usage of the website, including duration of visits, page views, and navigation paths on the site;
Information you enter when using services on our website;
Information about financial transactions, bank accounts, etc.;
Information contained in any emails you send to us or through our website, including their communication content and metadata;
Any other personal information you send to us and enter during registration on our website

Purpose of Personal Data Processing

The personal information you provide through the website will be used for the following purposes:

Administering our website and business;
Personalizing our website for you, allowing you to use our services on our website;
Processing orders, invoices, and payment reminders;
Sending you notifications;
Sending emails that you have specifically requested;
Providing third parties with statistical information about our users (but these third parties will not be able to identify any individual user from this information);
Processing requests and complaints submitted by you or about you regarding our website;
Ensuring the security of our website and preventing fraud;
Checking compliance with the terms and conditions governing your use of our website (including monitoring personal messages sent through our website's private messaging service);
And for other purposes.

We also use your personal data for marketing purposes in accordance with the law. When we use your personal data for direct marketing (commercial mailings and marketing messages about new products, services, and offers that we believe may interest you), we include a link for you to unsubscribe from such messages in the future.

Access to Your Personal Data

In exceptional cases, we may disclose your personal information only for the purposes set out in this Policy to any of our employees, officers, insurers, professional advisers, agents, suppliers, subcontractors, etc., as well as other entities engaged in similar activities.

Personal data may be disclosed to third parties in the following cases:

Explicit consent for such transfer is provided;
Necessity to conclude or perform a legal transaction between us and a third party on your behalf;
Necessity for the formation and implementation of legal procedures (claims, lawsuits, judicial proceedings, etc.);
When there are important grounds for public interest;
Upon justified requests from state authorities empowered to request and obtain such data and information.

Except for the cases specified in this Policy, we do not disclose your personal information to third parties.

Personal Data Retention Period

Your consent to the processing of personal data is indefinite. The storage period of your personal data is unlimited. Your personal data will be processed no longer than necessary for their lawful purpose and the purposes defined in this Policy.

Your Rights

When you provide us with your personal data for processing, you have the following rights:

You can request access to your personal data;
You can request correction of any incorrect personal information about you;
You have the right to delete your personal information;
You have the right to restrict and object to the processing of your personal data, as well as the right to data portability;
You have the right to withdraw your consent to the processing of personal data at any time.

To exercise these rights, you must contact us in writing at the following email address: [email protected].

However, please note that some website features that require your personal data may be discontinued after their deletion.

This site is not intended for and does not knowingly collect personal information from children under the age of 14. The processing of personal data of minors aged 14 to 18 is carried out with the consent of their parents (guardians) or custodians.

If you have a complaint about any processing of your personal data, you can contact us, the Commissioner of the Verkhovna Rada of Ukraine for Human Rights, or the court.

Personal Data Retention Period

Your Rights

When you provide us with your personal data for processing, you have the following rights:

You can request access to your personal data;
You can request correction of any incorrect personal information about you;
You have the right to delete your personal information;
You have the right to restrict and object to the processing of your personal data, as well as the right to data portability;
You have the right to withdraw your consent to the processing of personal data at any time.

To exercise these rights, you must contact us in writing at the following email address: [email protected].

However, please note that some website features that require your personal data may be discontinued after their deletion.

If you have a complaint about any processing of your personal data, you can contact us, the Commissioner of the Verkhovna Rada of Ukraine for Human Rights, or the court.

Data Protection

Please be informed that all necessary measures are taken to protect your personal data from unauthorized access, alteration, disclosure, or destruction using appropriate technical and organizational means.

We use HTTPS data encryption technology from your browser to the videonova.ua website.

Unfortunately, we have to acknowledge that transmitting information over the Internet is not always entirely secure. Therefore, as soon as we receive your information, we will do our best to protect your personal data.

You are responsible for keeping your password confidential, which you use to access our site. We will not ask you for your password (unless you have logged into our site).

Changes to Policy Terms

The website policy may change. In such a case, you should periodically check the site. All changes take effect immediately upon publication. By continuing to use the site, you agree to comply with the new terms of this policy in effect at the time of your use of the site.

Contact Information

If you have any questions about our Policy, you can contact us at the following address: [email protected].